You will receive a dispatch notice with all tracking information once your order is packed & on its way to you. If you do not see this shipping confirmation email, please check your spam folder.  For the best tracking experience, download the AusPost app and add your tracking number. (Be sure to turn notifications on).

Our fulfilment team will process and ship your order within 24–48 hours Monday–Friday. Please note, orders paid via PayPal may take longer 1-2 business days longer to dispatch. Once your order is packed & on its way to you, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email.

Free shipping is available for all orders over $110 throughout Australia via Australia Post. For all orders under $110 shipping within Australia, you can choose to ship your parcel via Registered Post for $8 or Express post for $10. 

TIMELINES

Australia Post Standard $8 - 5-7 working days, up to 10 working days to Western Australia.

Australia Post Express $10 – 1-3 Business days. 

We currently only ship within Australia 

We understand (and agree) that skin health is serious business and so endeavour to have all orders dispatched within 24-48 business hours. Delivery guidelines are estimates made by Australia Post and based on business days, Monday – Friday, and excludes weekends and public holidays. Unfortunately, once your parcel leaves our hands we are at the mercy of Australia Post. 

Get in touch with our team of Experts via our Live Chat. We’ll get back to you ASAP if you are enquiring during business hours, Monday – Friday (9AM – 5.30PM) and from 9AM the following day if you leave a message. Don’t forget you can always get us on (02) 9712 8188 or team@inskincosmedics.com.

We accept all major credit cards and PayPal. If using PayPal, please allow extra time for us to process your order since PayPal takes an additional 1-3 business days to process the order before our system is able to proceed with fulfilling and shipping your order.

We do not include gift receipts with your order. If the recipient needs to return, exchange, or has any questions about their INSKIN.CO product, please have them email orders@inskincosmedics.com with your original order number (emailed to you at the time of purchase).  

We do not include gift receipts with your order. If the recipient needs to return, exchange, or has any questions about their INSKIN.CO product, please have them email orders@inskincosmedics.com with your original order number (emailed to you at the time of purchase).  

In the event something goes wrong with your order (we are very careful to avoid this) simply contact us within 48 hours of receiving your order for help. Returns will only be considered for products that are unopened, unused and in the original packaging.

If you received an order with an incorrect product or your order arrives damaged please take a photo or video and contact us within 48 hours of delivery. Be sure to keep all items exactly as they were delivered (packaging included) until you’ve heard from our team.

If you’ve had a change of heart on a product it may be returned within 48 hours of delivery and only if it is received unopened, unused and in its original packaging. 

If you’ve received a product that you think may be faulty please contact Customer Experience at team@inskincosmedics.com with a detailed description of the product fault and a photo or video. 

In the rare instance you feel you have had an allergic reaction to a product please discontinue use immediately and contact Customer Care or (02) 9712 8188 or team@inskincosmedics.com with a photo or video of the skin. Our team of Experts will help you to understand whether you are experiencing a reaction (highly unlikely) or a response (a normal part of the process when skin is adapting to active ingredients and cosmedical skincare).

If asked by our team to return a product, please pack it carefully to ensure it reaches us safely. Returns from metro areas usually arrive to us within 7 business days and are often longer from regional or remote areas. We will process your return within 5 business days of your return arriving back to us and be in touch as soon as your return is complete.

Yes, all our products are proudly Australian made and cruelty-free. While our daily sheet masks are not manufactured in Australia, they still commit to our ethical practices of being 100% cruelty-free. We are proud to offer a range that is mostly vegan-friendly, with the exception of our Plump & Hydrate Daily Sheet Masks, which contain marine collagen.

Yes, our products are safe to use during pregnancy and breastfeeding. All our products undergo extensive testing to ensure they meet the highest safety standards.

We work directly with manufacturers from all over the world, and always choose our formulations to be Australian Made & Owned where possible.   Daily Sheet Masks – Plump & Hydrate and Calm & Soothe are the exception. 

Currently, our packaging is designed with recyclability in mind, although we're in the process of enhancing this further. Here's what you need to know: 

Our serum glass bottles are recyclable, though the silicon droppers should be disposed of separately. The Foaming Enzyme Cleanser bottle is recyclable, excluding the foamer. Our product cartons are recyclable. 

In addition to recyclability, we're committed to reducing environmental impact: 

Our Daily Sheet Masks are intentionally not individually sealed to minimise waste. Our Powder Cleanser & Exfoliant minimises packaging size and transportation costs, as we don't transport water. 

We're continuously striving to improve our sustainability practices and aim to incorporate post-consumer recycled materials in future packaging updates.